Last revised: September 2025

1. INTRODUCTION

This Privacy Policy works together with CoinWallet’s Terms of Service. By using CoinWallet’s website and application, you agree to the terms outlined here and in the Terms.

This Privacy Policy explains how CoinWallet collects, uses, processes, and protects personal information through our services and trusted partners. “We,” “us,” and “our” refer to CoinWallet. Please also review our Cookies Policy for details on how cookies are used.

By visiting our website or using our services, you acknowledge and consent to the practices described in this Privacy Policy.

2. PURPOSE

We collect personal data to:

• Provide services — enabling secure wallet operations and transactions.
• Maintain safety and security — protecting the integrity of our platform.
• Develop and improve — analyzing usage, personalizing features, and enhancing functionality.
• Comply with legal requirements — meeting regulatory or governmental obligations.
• Marketing and communication — keeping you updated on new products, services, or promotions.
• Support users — handling claims, inquiries, and customer service needs.
  

3. LEGAL BASIS

• Performance of a contract — necessary to deliver services you have agreed to.
• Legitimate interests — improving user experience, platform security, and feature development.
• Consent — required for activities such as marketing communications.
• Legal obligations — complying with regulatory requirements and lawful requests.

4. TYPES OF DATA WE COLLECT

We may collect:

• Personal details (e.g., name, date of birth, identifiers);
• Contact information (e.g., email, phone number, blockchain wallet addresses);
• Technical data (e.g., IP addresses, device identifiers, geolocation);
• Statistical or aggregated data from site interactions.
  

5. HOW WE COLLECT PERSONAL DATA

Data may be collected:

• When you engage with our products or services;
• When you create an account;
• Through direct communications (email, support, forms);
• From third-party providers such as analytics or social platforms.
  

6. ADDITIONAL DATA COLLECTION METHODS

• IP addresses — for troubleshooting and administration.
• Cookies — to personalize services and improve site performance.
• Feedback forms — storing contact details for support responses.
• Third-party tracking — analytics partners may provide reports based on browsing behavior.
  

7. YOUR RIGHTS

Depending on your location, you may have the right to:

• Access your data;
• Rectify inaccuracies;
• Request erasure (“right to be forgotten”);
• Restrict processing;
• Object to certain processing;
• Request data portability.
  

Requests will be addressed in accordance with applicable laws.

8. WITHDRAWING CONSENT

You may withdraw consent for promotional communications at any time by:

• Unsubscribing from mailing lists;
• Updating account settings;
• Contacting us at contact [at] trustedcoinwallet [dot] com
  

9. DISCLOSURE OF PERSONAL DATA

We may share data with:

• Service providers (e.g., IT, analytics, payment processing);
• Legal and regulatory bodies where required;
• Partners assisting with platform functionality or compliance;
• Successors in the event of restructuring or business transfer.
  

We do not sell or trade personal data.

10. DATA RETENTION

Personal data is kept only as long as necessary for the purposes outlined above. Once no longer required, data will be securely deleted or anonymized.

While we implement strong security measures, no system is immune to risk. Users are advised to use additional precautions such as two-factor authentication.

11. THIRD-PARTY LINKS

Our website or app may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

12. CHILDREN’S PRIVACY

CoinWallet is not designed for individuals under the age of majority (e.g., under 18). We do not knowingly collect data from minors. If such data is discovered, it will be deleted. Parents or guardians may contact us if they believe a child’s data has been submitted.

13. SUPERVISORY AUTHORITY

If you are located in the EU and believe our processing of your data violates GDPR, you may file a complaint with your local supervisory authority. We encourage you to contact us first so we can address concerns directly.

14. CROSS-BORDER TRANSFERS

Your personal information may be transferred internationally, including to countries without equivalent data protection laws. We use appropriate safeguards to protect your data during such transfers.

15. CHANGES & CONTACT

We may update this Privacy Policy periodically to reflect legal changes or service improvements. Please check the “Last revised” date at the top of this page.

For inquiries, requests, or complaints, contact us at contact [at] trustedcoinwallet [dot] com